Before you arrive

• Complete your Self Check-In.  All guests need to check-in ahead of their pick-up, the same way you would check-in for a flight. We recommend you complete the Self Check-in 30 days prior to pick-up to ensure we have the right information about you, and all guests who will be driving the camper during your trip.  

• Please keep an eye on your inbox, for additional pre-trip advice.     

• Take the time to read the Rental Agreement. To ensure we’re on the same page before your adventure begins, please give this a read and make sure everything's in order ahead of signing at pick-up.  

• For a smooth and enjoyable pick-up experience, we encourage you to download the thl Roadtrip App from the Apple Store or Google Play and watch our handy show-through videos  

• Pack your Driver's Licence. It is vital that you bring your physical Driver's Licence with you. If your driver's licence is not in English then we require an accredited English translation or an International Driver's permit, along with your driver's licence. We must sight both at pick-up otherwise we cannot release the vehicle  

 

Getting to us:

Unfortunately, we don't offer guest parking at our branches. However, there are plenty of safe, secure, and affordable parking options nearby. We recommend using Parkopedia to find a convenient spot, or if you're local, consider having a friend or family member drop you off. 

If you’re flying in ahead of your trip, we know a long flight can be tiring. We recommend you stay in a hotel close to your pick-up branch location the night before you collect your camper; ensuring you are well-rested and ready to go the next day.  

If you are planning to fly in on the same day you pick-up your camper, we recommend you limit your driving distances and settle into a campground or holiday park to familiarise yourself with the camper and your holiday destination. Our branches in Auckland, Christchurch and Queenstown are conveniently located near the airports, where we offer shuttle transfers to and from the branch. For more details, please check out the Branch locations page. 

 

In branch and collecting your camper:

• When you arrive, make your way to the check-in counter. Have your driver's license and credit card at the ready to enable us to handle your booking.  

• You will also be required to fill out this safe driving questionnaire before you leave the branch. This questionnaire is designed to help you familiarise yourself with New Zealand's road rules. It means you’ll be well-prepared to make the most of your roadtrip and enjoy the best of New Zealand.  

•  If there are any extra hire items you have decided to add to your booking, you can do so at this time.  

• A member of our crew will then take you to your camper. This will give you the chance to have a good look around and ask your Branch Host any questions you have before hitting the road. We want to give each guest the space to ask any questions they may have to ensure they can get on the road safely, and with confidence. Our crew will do their best to get you on the road as soon as possible, but we find some guests need more time than others to pick up a camper, as there a few more things to run through than with a usual car hire. This may delay your departure, so please allow plenty of time for pick-up in your itinerary. 

• You can also re-watch our show-through videos in the thl Roadtrip App whenever you need to. There are also a bunch of 'CamperHelp how-to’ videos, showing you how to use different features of your camper. From plugging into power, to emptying the toilet cassette, setting up the dining tables and making the beds - you'll be a pro in no time! 

• Pack your belongings into the camper and hit the road! Remember, don't drive too far on your first day and make sure you have a campsite booked at a holiday park to plug into power, fully charge your battery and settle into your camper.